Privacy Policy

1. Introduction

Samir's Cleaning Services ("we," "our," or "us") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, contact us, or use our cleaning services.

By using our website or services, you acknowledge this Privacy Policy. Where consent is required, we will request it separately.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information: Your name, phone number, email address, and service address.
• Cleaning and estimate details: Information about your property, requested cleaning services, number of rooms or bathrooms, scheduling preferences, and other details you choose to provide.
• Communications: Information you share when you call, text, email, or submit a website form to us.
• Website information: Technical data such as your IP address, browser type, device information, and website usage data, where collected through cookies or similar technologies.

3. How We Use Your Information

We may use the information we collect to:

• Prepare and provide cleaning estimates.
• Schedule, confirm, and perform cleaning services.
• Respond to questions and customer service requests.
• Send service-related communications and appointment updates when appropriate.
• Send text messages when you have provided the required consent.
• Maintain business records, protect against misuse, and improve our website and services.
• Meet applicable legal and regulatory obligations.

4. Text Messages and SMS Consent

If you provide your phone number and separately opt in to SMS messages, Samir's Cleaning Services may send text messages for the purposes described in the consent language presented to you, such as estimate follow-ups, appointment scheduling, confirmations, and service updates.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out. You may receive a confirmation of your opt-out.
• Reply HELP for assistance, or contact us using the details on our website.
• Consent to text messages is not a condition of purchasing cleaning services.

5. How We Share Information

We do not sell your personal information. We may share relevant information in limited circumstances, including:

• Service providers: Vendors that support our website, communications, scheduling, payment processing, customer management, or business operations.
• Legal requirements: When disclosure is required by law or valid legal process.
• Protection and security: When reasonably necessary to protect our customers, business, rights, or safety, or to investigate fraud or misuse.
• Business changes: In connection with a business transfer or reorganization, subject to applicable privacy requirements.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support site functionality, understand website traffic, and improve the user experience. These technologies may collect technical and usage information.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Any analytics or advertising tools we use are subject to applicable disclosures, settings, and consent requirements.

7. Data Security and Retention

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no website or electronic storage system can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain business records, manage communications and consent preferences, resolve disputes, and meet legal obligations.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain processing.

You may update your contact preferences or opt out of SMS messages by replying STOP. Some information may need to be retained for legal, security, or legitimate business reasons.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing certain requests.

9. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. We do not control their privacy practices, so we encourage you to review their privacy policies before providing information directly to them.

10. Children's Privacy

Our website and cleaning services are intended for adults arranging services for a home or business. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, communications, or legal obligations. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.