Terms and Conditions

1. Introduction

Welcome to Samir's Cleaning Services ("we," "our," or "us"). These Terms and Conditions govern your use of our website and your requests for or purchase of our cleaning services.

By using our website, requesting an estimate, or booking a cleaning service, you agree to these terms. If you do not agree, please do not use our website or services.

2. Cleaning Services

Samir's Cleaning Services provides residential and/or commercial cleaning services as described on our website or in an individual estimate.

The exact scope of each service depends on the agreed service description, property details, and any arrangements confirmed with the customer. Additional tasks or requests may require a revised estimate or separate agreement.

Please provide accurate information about the property, its condition, and the services requested so we can prepare an appropriate estimate.

3. Estimates and Pricing

Estimates are based on the information provided by the customer, including property size, number of rooms and bathrooms, requested services, and other relevant conditions.

• An estimate is not a final invoice unless expressly identified as such.
• The final price may need to be adjusted if the property's condition, size, or requested work differs materially from the information originally provided.
• Any material price change should be communicated to the customer for approval before the additional work is performed.
• Submitting an estimate request does not guarantee a booking or a particular price.

4. Scheduling and Appointments

Appointments are subject to availability and confirmation by Samir's Cleaning Services. We will communicate the agreed date, arrival window, and service details through the contact method provided.

Customers are responsible for providing accurate contact information and ensuring that our team can access the property at the scheduled time. Please notify us as soon as possible if access instructions or appointment details change.

If unforeseen circumstances affect an appointment, we will make reasonable efforts to communicate with the customer and arrange an appropriate solution.

5. Cancellations and Rescheduling

If you need to cancel or reschedule a cleaning appointment, please contact us as early as possible using the contact details on our website.

Any cancellation notice period, cancellation fee, deposit policy, or rescheduling restriction will be communicated to you before it applies to your booking. Please review the terms provided when your appointment is confirmed.

We will communicate with customers if we need to cancel or reschedule a service.

6. Customer Responsibilities

To help us provide the agreed service, customers are responsible for:

• Providing accurate information about the property and requested cleaning tasks.
• Ensuring safe and reasonable access to the service location.
• Informing us in advance of relevant access instructions, hazards, or special requirements.
• Securing valuables, sensitive documents, and personal belongings.
• Treating our team respectfully and maintaining a safe working environment.
• Communicating any concerns about the service promptly so we can review them.

7. Payments

Service prices, payment methods, payment timing, and any applicable deposit requirements will be communicated during the booking process or in the service agreement.

Customers agree to pay the amount confirmed for the services provided, subject to any agreed adjustments. If you have a question about an invoice or charge, please contact us promptly so we can review it.

Any late-payment charges or other fees will apply only when disclosed and permitted by applicable law.

8. Satisfaction and Service Concerns

We aim to provide professional, reliable cleaning services. If you have a concern about a completed service, please contact us promptly with details of the issue so we can review it.

Any re-clean, correction, refund, or other resolution will be considered based on the circumstances, the agreed scope of work, and applicable law. Nothing in these terms limits any rights or remedies that cannot legally be excluded.

9. Text Messages and Electronic Communications

We may contact you by phone, email, or text message regarding your estimate, appointment, requested services, or customer support.

Text messages are sent only where permitted and, when required, after you provide consent. Message frequency may vary, and message and data rates may apply.

• Reply STOP to opt out of text messages.
• Reply HELP for assistance.
• Consent to SMS messages is not a condition of purchasing cleaning services.

For more information about how personal information is handled, please review our Privacy Policy.

10. Website Use

You agree to use our website lawfully and not to interfere with its operation, attempt unauthorized access, submit knowingly false information, or misuse website forms and communication channels.

Website content is provided for general informational purposes. We may update website content, service descriptions, or availability as our business changes.

11. Liability and Service Limitations

We will perform agreed services with reasonable care. To the extent permitted by law, we are not responsible for circumstances outside our reasonable control or for inaccurate information supplied by a customer.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any non-waivable consumer rights.

12. Privacy

Your use of our website and services is also subject to our Privacy Policy, which describes how we collect, use, and protect personal information.

Read our Privacy Policy.

13. Changes to These Terms

We may update these Terms and Conditions as our services or business practices change. The revised version will be posted on this page with an updated date. Changes will apply as permitted by law and will not override any separate agreement that governs an existing booking.

14. Governing Law

These terms are subject to applicable laws. Any governing-law or dispute-resolution provision will be applied in accordance with the laws that legally govern the relevant transaction and the customer's rights.